The Licencing department will help with any licensing issues that cannot be resolved from the user-end. Students should mention in the email that they are part of Minneapolis College of Art and Design and part of the Center of Excellence Program. Students/ Faculty can write to (using their mcad email) explaining the issue.
You can always email Students/ Faculty who have issues with software issues that have no clear solution, toonboom can offer technical services from their end. If you ever encounter a problem with the laptop in which you need to reformat it, or send it off to repair, but did not get the chance to return the licenses via license manager. How to return a Local License via Internetįaculty may be asked to provide a “Student ID” faculty should input their id number in the student Id section and then select year 1 for their year of the program. If Student/Faculty wanted to return a license via online (usually done to move the license to another computer, or personal computer) They can follow this guide: If there are any issues with this, please contact for support. You can only return licenses 5 times in 2 days according to Toon Boom’s policy. Once you have done this, your school license is now back in your account, and can sign in and activate the license onto a new computer, or reinstall the license onto your computer once it has been repaired. If both Harmony and Storyboard Pro are installed onto your computer and you wish to return the license. Once Signed in, you will reach this page, which shows the licenses that are currently installed on your computer. Next, go to the top left corner of the screen, and under Harmony Premium, go to Harmony Tools -> License Wizard. First Open Harmony or Storyboard Pro application:
If Student/Faculty wanted to return a license for any reason (reimaging a computer, using a different computer, updated OS, etc). The current Animation Specialist is Sishir Bommakanti ( ) Students/ Faculty can reach out to the Animation Specialist if they have any questions regarding a problem. If Student/Faculty have trouble with Licenses
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